{"id":6560,"date":"2021-11-22T17:19:24","date_gmt":"2021-11-22T14:19:24","guid":{"rendered":"https:\/\/www.niobehosting.com\/blog\/?p=6560"},"modified":"2021-11-22T17:19:27","modified_gmt":"2021-11-22T14:19:27","slug":"chatbot-nedir","status":"publish","type":"post","link":"https:\/\/www.niobehosting.com\/blog\/chatbot-nedir\/","title":{"rendered":"Chatbot Nedir? M\u00fc\u015fteri Deneyimini Nas\u0131l De\u011fi\u015ftirir?"},"content":{"rendered":"\n

Bir web sitesinde m\u00fc\u015fteri hizmetleri yard\u0131m\u0131 ald\u0131ysan\u0131z, muhtemelen bir robotla sohbet etmi\u015fsinizdir. Bu m\u00fc\u015fteri hizmeti deneyimini ister be\u011fenin ister be\u011fenmeyin, chatbot<\/strong>\u2019lar yani sohbet robotlar\u0131<\/strong> art\u0131k \u00e7evrimi\u00e7i deneyimin en \u00f6nemli par\u00e7alar\u0131ndan biri.<\/p>\n\n\n\n

Peki sohbet robotlar\u0131 bu kadar k\u0131sa s\u00fcre i\u00e7inde nas\u0131l bu kadar \u00f6nemli bir hale geldi?<\/p>\n\n\n\n

Bu, b\u00fcy\u00fck \u00f6l\u00e7\u00fcde, makine \u00f6\u011frenimi<\/strong> ve do\u011fal dil i\u015fleme<\/strong> gibi teknolojideki geli\u015fmelerden kaynaklan\u0131r. Bu iyile\u015ftirmeler, sohbet robotlar\u0131n\u0131n daha ak\u0131ll\u0131 ve ikna edici bir konu\u015fma deneyimi sunmas\u0131na yard\u0131mc\u0131 olur. <\/p>\n\n\n\n

Chatbot Nedir?<\/h2>\n\n\n\n

Chatbot<\/strong>, bir kullan\u0131c\u0131yla kendi do\u011fal dilinde ger\u00e7ek bir konu\u015fmay\u0131 taklit edebilen bir yapay zeka (AI) uygulamas\u0131d\u0131r. Chatbot\u2019lar, web sitelerinde, mesajla\u015fma uygulamalar\u0131nda, mobil uygulamalarda veya telefonda metin veya ses yoluyla ileti\u015fimi sa\u011flar.<\/p>\n\n\n\n

Chatbot\u2019lar, ileti\u015fim modellerini tan\u0131mlamak i\u00e7in makine \u00f6\u011frenimini kullan\u0131r. \u0130nsanlarla devam eden etkile\u015fimlerle, ger\u00e7ek hayattaki konu\u015fmalar\u0131 taklit etmeyi ve s\u00f6zl\u00fc veya yaz\u0131l\u0131 taleplere tepki vermeyi \u00f6\u011frenirler ve kar\u015f\u0131l\u0131\u011f\u0131nda belirli bir hizmeti sunarlar. Sohbet robotlar\u0131 AI (yapay zeka) ile sadece komutlar\u0131 de\u011fil dili de anlarlar. B\u00f6ylece kullan\u0131c\u0131larla daha fazla sohbet ettikleri i\u00e7in daha ak\u0131ll\u0131 hale gelirler. <\/p>\n\n\n\n

Drift<\/a> taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, marka ileti\u015fim kanal\u0131 olarak chatbot\u2019lar\u0131n kullan\u0131m\u0131 2019’dan bu yana %92 gibi b\u00fcy\u00fck bir art\u0131\u015f g\u00f6sterdi. 2020’de al\u0131c\u0131lar\u0131n %24,9’u i\u015fletmelerle ileti\u015fim kurmak i\u00e7in chatbot’lar\u0131 kulland\u0131.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

Chatbot Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h2>\n\n\n\n

Chatbot\u2019lar, insanlarla konu\u015fmak ve ilgili i\u00e7erik veya \u00f6nerilerde bulunmak i\u00e7in \u00f6ncelikle yapay zekay\u0131 kullan\u0131r. Bir dizi talimata dayal\u0131 olarak \u00e7al\u0131\u015fabilir veya makine \u00f6\u011frenimini kullanabilirler. Kurallara g\u00f6re \u00e7al\u0131\u015fan bir chatbot <\/strong>genellikle olduk\u00e7a s\u0131n\u0131rl\u0131d\u0131r, sabit komutlara yan\u0131t vermek i\u00e7in tasarlanm\u0131\u015ft\u0131r. Bu nedenle, bir ki\u015fi yanl\u0131\u015f bir \u015fey sorarsa, bot sorunun ne anlama geldi\u011fini anlamaz ve bu nedenle uygun bir yan\u0131t vermez. Buradan da anlayaca\u011f\u0131n\u0131z gibi botun zekas\u0131 yaln\u0131zca nas\u0131l programland\u0131\u011f\u0131na ba\u011fl\u0131d\u0131r.<\/p>\n\n\n\n

\u00d6te yandan, yapay bir beyne sahip oldu\u011fu i\u00e7in makine \u00f6\u011frenimini kullanan bir sohbet robotu<\/strong> daha iyi \u00e7al\u0131\u015f\u0131r. Bot sadece komutlar\u0131 de\u011fil ayn\u0131 zamanda dili de anlar. Bu nedenle kullan\u0131c\u0131, do\u011fru veya faydal\u0131 yan\u0131tlar almak i\u00e7in kesin kelimeler kullanmak zorunda de\u011fildir. \u00dcstelik bot, kullan\u0131c\u0131larla olan etkile\u015fimlerinden \u00f6\u011frenir ve daha sonra benzer durumlarla ba\u015fa \u00e7\u0131kabilir. Daha fazla insanla konu\u015ftu\u011fu i\u00e7in zamanla daha ak\u0131ll\u0131 hale gelir.<\/p>\n\n\n\n

Chatbotlar Ne \u0130\u00e7in Kullan\u0131l\u0131r?<\/h2>\n\n\n\n

A\u015fa\u011f\u0131da, chatbot\u2019lar\u0131n en pop\u00fcler kullan\u0131m alanlar\u0131ndan baz\u0131lar\u0131n\u0131n ne i\u015fe yarad\u0131\u011f\u0131n\u0131 bulabilirsiniz:<\/p>\n\n\n\n

1. M\u00fc\u015fteri hizmetleri ve pazarlama <\/h3>\n\n\n\n

Chatbot\u2019lar\u0131n en pop\u00fcler kullan\u0131mlar\u0131ndan biri, m\u00fc\u015fteri hizmetleridir. Bir\u00e7ok i\u015fletme, geleneksel insan eme\u011finden daha h\u0131zl\u0131 ve daha ucuz bir m\u00fc\u015fteri hizmeti \u00e7\u00f6z\u00fcm\u00fc olarak sohbet robotlar\u0131n\u0131 kullan\u0131r. Bu gibi durumlarda i\u015fletmeler, telefon ve e-posta gibi di\u011fer ileti\u015fim ara\u00e7lar\u0131n\u0131n i\u015flevlerini bir sohbet robotu ile de\u011fi\u015ftirmek ister. \u00d6zellikle bankalar; 7\/24 destek<\/strong> sa\u011flamak, h\u0131zl\u0131 yan\u0131tlar vermek ve m\u00fc\u015fteri etkile\u015fimlerini geli\u015ftirmek i\u00e7in yapay zeka botlar\u0131n\u0131 kullan\u0131r. Yapay zeka sohbet robotlar\u0131n\u0131n kullan\u0131m\u0131, bankac\u0131l\u0131k sekt\u00f6r\u00fcnde m\u00fc\u015fteri merkezli s\u00fcre\u00e7lerinin \u00e7o\u011funu otomatikle\u015ftirir<\/strong> ve insan kayna\u011f\u0131na harcanan \u00e7ok say\u0131da destek maliyetinden tasarruf etmek i\u00e7in i\u015fletmelere bir f\u0131rsat sunar.\u00a0<\/p>\n\n\n\n

Pazarlama<\/a> i\u00e7in kullan\u0131lan sohbet robotlar\u0131 ise, teknolojinin bir ba\u015fka \u00f6nemli kullan\u0131m\u0131d\u0131r. Sat\u0131\u015f ekibi, i\u015fletmeyi tan\u0131tmak, \u00fcr\u00fcn ve hizmetler hakk\u0131nda bilgi vermek i\u00e7in sohbet robotlar\u0131n\u0131 kullan\u0131r. \u00d6rne\u011fin Turkcell, dijital \u00fcr\u00fcn ve servislerinde yapay zeka ve makine \u00f6\u011frenmesi teknolojisini i\u00e7inde bar\u0131nd\u0131ran chatbot\u2019larla m\u00fc\u015fterilerini bilgilendirme, sat\u0131n almaya y\u00f6nlendirme ve sipari\u015f verme hizmetleri sunuyor.<\/strong><\/p>\n\n\n\n

2. Mesajla\u015fma platformlar\u0131 ve sosyal medya <\/h3>\n\n\n\n

Bir\u00e7ok i\u015fletmenin SMS yoluyla veya Facebook ve Twitter gibi di\u011fer mesajla\u015fma uygulamas\u0131 platformlar\u0131nda kullan\u0131labilen mesajla\u015fma botlar\u0131<\/strong> vard\u0131r. Bu, yaln\u0131zca i\u015fletmenizin sundu\u011fu \u015feylerin reklam\u0131n\u0131 yapmak i\u00e7in harika bir platform olmakla kalmaz, ayn\u0131 zamanda i\u015fletmenizin m\u00fc\u015fterilerle bulunduklar\u0131 yerde etkile\u015fim kurmas\u0131n\u0131 da sa\u011flar. Bir sosyal medya sohbet robotuna sahip markalar, m\u00fc\u015fterileriyle ili\u015fkiler kurabilir ve sizinle ilgilenmek isteyen m\u00fc\u015fterilere gerekli bilgileri sa\u011flayabilir.<\/p>\n\n\n\n

3. \u015eirket web siteleri<\/h3>\n\n\n\n

Web sitesi sohbet robotu<\/strong>, bir m\u00fc\u015fteri i\u015fletmenizin web sitesini ziyaret etti\u011finde, onlar\u0131 selamlamak ve yard\u0131mc\u0131 olup olamayaca\u011f\u0131n\u0131 sormak i\u00e7in kullan\u0131l\u0131r. Daha olumlu ve ki\u015fisel bir kullan\u0131c\u0131 deneyimi sunman\u0131n basit ve etkili bir yoludur.<\/p>\n\n\n\n

\u0130\u015fletmenizin web sitesinde m\u00fc\u015fterilerinize yard\u0131mc\u0131 olmak isteyen bir sohbet robotu penceresi a\u00e7\u0131ld\u0131\u011f\u0131nda, bu, m\u00fc\u015fteri hizmetleri s\u00fcrecini kolayla\u015ft\u0131r\u0131r. Kullan\u0131c\u0131lar web sitenizde kendi ba\u015flar\u0131na gezinmek zorunda kalmaz.<\/p>\n\n\n\n

4. Yo\u011fun m\u00fc\u015fteri talepleri<\/h3>\n\n\n\n

Botlar; \u00fcr\u00fcnler, hizmetler, teklifler vb. ile ilgili yayg\u0131n sorgular\u0131 otomatikle\u015ftirmek i\u00e7in olduk\u00e7a m\u00fckemmel bir ara\u00e7t\u0131r. Bu y\u00fczden i\u015fletmeler m\u00fc\u015fterilere h\u0131zl\u0131 yan\u0131t vermek ve m\u00fc\u015fteri deneyimlerini art\u0131rmak i\u00e7in chatbot\u2019lardan yararlanabilir.<\/p>\n\n\n\n

Ayr\u0131ca otomatik yard\u0131m merkezi konular\u0131na y\u00f6nlendirmeler ya da otomatik sorgularla cevaplar\u0131 iletme gibi kolayl\u0131klar sayesinde \u00e7a\u011fr\u0131 merkezi personel say\u0131s\u0131n\u0131 da azaltmay\u0131 hedefler.<\/p>\n\n\n\n

Drift taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, t\u00fcketicilerin %45,9<\/strong>‘u art\u0131k sohbet robotlar\u0131n\u0131n sorgular\u0131na an\u0131nda yan\u0131t vermesini bekliyor. Bu durumda sohbet robotlar\u0131 i\u00e7in 1 numaral\u0131 kullan\u0131m durumu, bir sorguya h\u0131zl\u0131 bir yan\u0131t almakt\u0131r diyebiliriz.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

5. Chatbot\u2019lar\u0131n di\u011fer kullan\u0131mlar\u0131<\/h3>\n\n\n\n

M\u00fc\u015fteri hizmetleri, pazarlama ve t\u00fcketici kat\u0131l\u0131m\u0131, sohbet robotlar\u0131n\u0131n en pop\u00fcler kullan\u0131mlar\u0131 olsa da, insanlar bu botlar\u0131 kullanman\u0131n farkl\u0131 yarat\u0131c\u0131 yollar\u0131n\u0131 da buldular. <\/p>\n\n\n\n

Daha \u00f6nce hi\u00e7 d\u00fc\u015f\u00fcnmemi\u015f olabilece\u011finiz di\u011fer baz\u0131 chatbot \u00f6rnekleri<\/strong> aras\u0131nda, bunlar\u0131n oyuncaklarda kullan\u0131lmas\u0131 say\u0131labilir; bunlar, konu\u015fmay\u0131 tan\u0131yabilen ve onlarla oynayan \u00e7ocuklarla konu\u015fabilen piyasadaki yeni \u00fcr\u00fcnlerdir.<\/p>\n\n\n\n

Alzheimer ve bunama gibi dejeneratif hastal\u0131klardan muzdarip olanlar i\u00e7in de sohbet robotlar\u0131 mevcuttur. <\/strong>Konu\u015fmaya dayal\u0131 yapay zeka ile bu botlar, di\u011fer insanlarla bu t\u00fcr \u015feyleri yapmak zor oldu\u011funda, insanlar\u0131n g\u00fcnl\u00fck tart\u0131\u015fmalar yapmas\u0131na olanak tan\u0131r.<\/p>\n\n\n\n

Chatbot\u2019lar Bir \u0130\u015fletme \u0130\u00e7in Neden \u00d6nemlidir?<\/h2>\n\n\n\n

2018 State of Chatbots raporundaki bulgulara g\u00f6re, sohbet robotlar\u0131n\u0131n i\u015fletmelere sundu\u011fu avantajlardan baz\u0131lar\u0131 a\u015fa\u011f\u0131daki \u015fekildedir:<\/p>\n\n\n\n

1. \u015eirketlerin 24 saat hizmet vermelerine yard\u0131mc\u0131 olur<\/h3>\n\n\n\n

2018 State of Chatbots anketine kat\u0131lanlar\u0131n %64’\u00fc, 24 saat hizmetin chatbot kullanman\u0131n ana avantajlar\u0131ndan biri oldu\u011funu dile getirdi. <\/p>\n\n\n\n

\u0130\u015fletmeler, botlarla, zamandan ba\u011f\u0131ms\u0131z olarak m\u00fc\u015fteri sorular\u0131na yan\u0131t verebilir, b\u00f6ylece i\u015f d\u00fcnyas\u0131nda ba\u015far\u0131 i\u00e7in \u00f6nemli bir fakt\u00f6r olan m\u00fc\u015fteri deneyimini art\u0131r\u0131r.<\/p>\n\n\n\n

2. Markalar\u0131n daha fazla m\u00fc\u015fteriye ula\u015fmas\u0131n\u0131 sa\u011flar<\/h3>\n\n\n\n

Salesforce taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, kullan\u0131c\u0131lar\u0131n %69’u i\u015fletmelerle etkile\u015fim kurarken uygulamalar yerine botlar\u0131 tercih ediyor. Bu nedenle, bir marka \u00fcr\u00fcn ve hizmetleriyle ilgili bilgileri daha geni\u015f bir demografiye aktar\u0131yorsa, bu kanal\u0131 kullanmak ekonomik olarak mant\u0131kl\u0131d\u0131r.<\/p>\n\n\n\n

3. Daha iyi m\u00fc\u015fteri kat\u0131l\u0131m\u0131 sa\u011flar<\/h3>\n\n\n\n

Chatbot\u2019lar, hem potansiyel m\u00fc\u015fteriler hem de m\u00fc\u015fterilerle etkile\u015fim kurman\u0131z\u0131 sa\u011flar ve daha fazla sat\u0131\u015f yapman\u0131za olanak tan\u0131r. Bir marka, geleneksel m\u00fc\u015fteri hizmetlerinde gerekenden daha fazla bilgi sa\u011flayarak a\u015f\u0131r\u0131ya ka\u00e7abilirken, sohbet robotlar\u0131<\/strong> her seferinde kullan\u0131c\u0131lar taraf\u0131ndan sa\u011flanan girdilere dayal\u0131 olarak yaln\u0131zca veri bitleri verir. Alakas\u0131z bilgilerle rahats\u0131z edici sonu\u00e7lara yol a\u00e7maz. Bunun yerine, ilgi \u00e7ekici i\u00e7eri\u011fi payla\u015farak m\u00fc\u015fterilerin ilgisini daha uzun s\u00fcre \u00fczerlerinde tutarlar.<\/p>\n\n\n\n

4. Personel giderlerinden tasarruf etmenize olanak tan\u0131r<\/h3>\n\n\n\n

Chatbot\u2019lar, personel giderlerini azaltarak firmalara yard\u0131mc\u0131 olan tek seferlik bir yat\u0131r\u0131md\u0131r. Markalar, potansiyel m\u00fc\u015fterilerin basit endi\u015felerini kar\u015f\u0131lamak ve karma\u015f\u0131k sorunlar\u0131 m\u00fc\u015fteri hizmetleri temsilcilerine iletmek i\u00e7in m\u00fc\u015fteri deste\u011fi sohbet robotlar\u0131n\u0131 kolayca entegre edebilir.<\/p>\n\n\n\n

5. Elde edilen bilgileri ve t\u00fcketici verilerini izleme<\/h3>\n\n\n\n

Chatbot\u2019lar, m\u00fc\u015fterilerden faydal\u0131 geri bildirimler toplar ve bu bilgiler, markalar\u0131n hizmetlerini iyile\u015ftirmelerine yard\u0131mc\u0131 olabilir. Ayr\u0131ca bu geri bildirim, markalar\u0131 d\u00fc\u015f\u00fck d\u00f6n\u00fc\u015f\u00fcm sa\u011flayan sayfalarda de\u011fi\u015fiklik yaparak sitelerini optimize etmeye de y\u00f6nlendirebilir.<\/p>\n\n\n\n

6. Ba\u015far\u0131l\u0131 m\u00fc\u015fteri aday\u0131 olu\u015fturma, kalifikasyon ve yeti\u015ftirme<\/h3>\n\n\n\n

Chatbot\u2019lar, sat\u0131\u015f hunisinin \u00e7e\u015fitli a\u015famalar\u0131nda m\u00fc\u015fterilere ki\u015fiselle\u015ftirilmi\u015f mesajlar g\u00f6ndermelerini sa\u011flayan t\u00fcketici bilgilerini al\u0131r. Botlar ilgili sorular sorabilir, potansiyel m\u00fc\u015fteriyi ikna edebilir ve bir marka i\u00e7in bir m\u00fc\u015fteri aday\u0131 olu\u015fturabilir. Ayr\u0131ca botlar, i\u015fletmelerin temel performans g\u00f6stergeleri (zaman \u00e7izelgesi, alaka d\u00fczeyi, kaynaklar, b\u00fct\u00e7e vb.) arac\u0131l\u0131\u011f\u0131yla niteliksiz m\u00fc\u015fteri adaylar\u0131n\u0131 bulmas\u0131na da yard\u0131mc\u0131 olabilir; b\u00f6ylece i\u015fletmelerin zaman alan potansiyel m\u00fc\u015fterilerle u\u011fra\u015fmas\u0131n\u0131 engeller.<\/p>\n\n\n\n

7. K\u00fcresel pazarlarda kolay kullan\u0131m<\/h3>\n\n\n\n

Chatbot’lar, i\u015fletmelerin t\u00fcm y\u0131l boyunca birden \u00e7ok dilde m\u00fckemmel m\u00fc\u015fteri hizmetleri sunmas\u0131na yard\u0131mc\u0131 olur. Buna kar\u015f\u0131l\u0131k, markalar operasyonlar\u0131n\u0131 yeni pazarlarda b\u00fcy\u00fctebilir.<\/p>\n\n\n\n

Chatbot\u2019lar\u0131n S\u0131n\u0131rlamalar\u0131 <\/h2>\n\n\n\n

Chatbot kullanman\u0131n bir\u00e7ok faydas\u0131 olsa da, baz\u0131 s\u0131n\u0131rlamalar\u0131 oldu\u011funu da unutmaman\u0131z gerekir. Chatbot teknolojilerinin s\u0131n\u0131rlar\u0131n\u0131 bilmek, m\u00fc\u015fterilerinize nerelerde yard\u0131mc\u0131 olacaklar\u0131n\u0131 anlaman\u0131za yard\u0131mc\u0131 olur. <\/p>\n\n\n\n

A\u015fa\u011f\u0131da bu s\u0131n\u0131rlamalardan baz\u0131lar\u0131n\u0131n bir listesi bulabilirsiniz:<\/p>\n\n\n\n

1. Do\u011fal dil i\u015fleme, d\u00fczensizliklerle s\u0131n\u0131rl\u0131d\u0131r<\/h3>\n\n\n\n

Bir chatbot ile konu\u015fan ki\u015fi, m\u00fckemmel dilbilgisi ve gramer kullanm\u0131yorsa, o zaman chatbot onlar\u0131 anlamayabilir. Bu ayn\u0131 \u015fekilde, bir yaz\u0131m hatas\u0131 yapt\u0131\u011f\u0131n\u0131zda da olabilir.<\/p>\n\n\n\n

Biz insanlar, konu\u015fma dilinde yanl\u0131\u015f s\u00f6ylenen bir kelimeyi anlarken, bir chatbot bunu bir kelime olarak tan\u0131mayabilir. Veya birisi konu\u015ftu\u011fu \u015fekilde yaz\u0131yorsa ve aksan\u0131yla konu\u015fuyorsa, sohbet robotu kelime da\u011farc\u0131\u011f\u0131nda olmayan kelimeleri tan\u0131yamaz.<\/p>\n\n\n\n

2. Konu\u015fma se\u00e7enekleri k\u0131s\u0131tl\u0131d\u0131r<\/h3>\n\n\n\n

Bir sohbet robotu mesaj\u0131n\u0131z\u0131 okurken, ne istedi\u011finizi anlamas\u0131na yard\u0131mc\u0131 olacak anahtar kelimeler ve kelime \u00f6bekleri arar. Bu nedenle, ayn\u0131 anda birden fazla soru soruyorsan\u0131z, ne istedi\u011finizi anlamayacakt\u0131r. <\/p>\n\n\n\n

Bir chatbot ile etkili bir \u015fekilde sohbet etmek<\/strong>, her seferinde tek bir \u015feyle ilgilenmeniz gerekti\u011fi anlam\u0131na gelir; bu, m\u00fc\u015fterilerin m\u00fc\u015fteri hizmetleri temsilcileriyle etkile\u015fim kurmas\u0131n\u0131n ola\u011fan yolu de\u011fildir.<\/p>\n\n\n\n

3. Baz\u0131 insanlar bir AI sohbet robotuyla u\u011fra\u015fmaktan rahats\u0131zd\u0131r<\/h3>\n\n\n\n

Chatbot teknolojisi<\/strong>, insanlar ve i\u015fletmeler aras\u0131ndaki etkile\u015fimleri d\u00fczene soksa da, bu herkes i\u00e7in ge\u00e7erli de\u011fildir. Baz\u0131 m\u00fc\u015fteriler hala sohbet robotlar\u0131yla u\u011fra\u015fmak konusunda rahat de\u011fildir ve ger\u00e7ek bir ki\u015fiyle konu\u015fmay\u0131 tercih eder.<\/p>\n\n\n\n

Otomasyon ve chatbot ara\u00e7lar\u0131yla b\u00fcy\u00fcmemi\u015f insanlar i\u00e7in bu, ki\u015fisel bir tercih olabilir. <\/p>\n\n\n\n

Ayr\u0131ca, m\u00fc\u015fterilerin isteklerinin bir makine taraf\u0131ndan kar\u015f\u0131land\u0131\u011f\u0131 \u00e7ok a\u00e7\u0131ksa, m\u00fc\u015fteriler hak ettikleri \u00f6zenin g\u00f6sterilmedi\u011fini hissedebilir.<\/p>\n\n\n\n

4. Makine \u00f6\u011frenimi \u00e7ok fazla veriye ihtiya\u00e7 duyar<\/h3>\n\n\n\n

Chatbot\u2019lar\u0131n insanlar\u0131n onlardan ne istedi\u011fini anlamalar\u0131 i\u00e7in \u00e7ok fazla veriye ihtiya\u00e7lar\u0131 vard\u0131r. Bu, yaln\u0131zca sohbet robotunun birlikte \u00e7al\u0131\u015fmay\u0131 umdu\u011fu t\u00fcm dili i\u00e7ermez, ayn\u0131 zamanda g\u00fcnl\u00fck olarak kullan\u0131lan t\u00fcm deyimler ve konu\u015fma dilini (\u00f6zellikle end\u00fcstri dili) i\u00e7erir.<\/p>\n\n\n\n

Siz m\u00fc\u015fteri deneyiminizi geli\u015ftirmek i\u00e7in chatbot kullan\u0131yor musunuz yoksa bir tane tasarlamay\u0131 m\u0131 planl\u0131yorsunuz? A\u015fa\u011f\u0131da yorum b\u00f6l\u00fcm\u00fcnde bize yaz\u0131n, bir sonraki g\u00fcncellememizde sizden gelen geri d\u00f6n\u00fc\u015flerle yaz\u0131m\u0131z\u0131 geli\u015ftirmemize yard\u0131mc\u0131 olun.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bir web sitesinde m\u00fc\u015fteri hizmetleri yard\u0131m\u0131 ald\u0131ysan\u0131z, muhtemelen bir robotla sohbet etmi\u015fsinizdir. Bu m\u00fc\u015fteri hizmeti deneyimini ister be\u011fenin ister be\u011fenmeyin, chatbot\u2019lar yani sohbet robotlar\u0131 art\u0131k…<\/p>\n","protected":false},"author":11,"featured_media":6562,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,44],"tags":[],"class_list":["post-6560","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","category-nedir-nasil-yapilir"],"yoast_head":"\nChatbot Nedir? 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