{"id":3725,"date":"2020-09-19T00:04:00","date_gmt":"2020-09-18T21:04:00","guid":{"rendered":"https:\/\/www.niobehosting.com\/blog\/?p=3725"},"modified":"2021-05-03T16:56:39","modified_gmt":"2021-05-03T13:56:39","slug":"chatbot","status":"publish","type":"post","link":"https:\/\/www.niobehosting.com\/blog\/chatbot\/","title":{"rendered":"Chatbot Nedir? Yeni Ba\u015flayanlar \u0130\u00e7in Sohbet Botu Rehberi"},"content":{"rendered":"\n

Facebook Messenger kullan\u0131c\u0131s\u0131ysan\u0131z, chatbot’larla<\/strong> yani sohbet botlar\u0131 <\/strong>ile s\u0131k s\u0131k kar\u015f\u0131la\u015f\u0131yorsunuzdur. <\/p>\n\n\n\n

Neden mi?<\/p>\n\n\n\n

\u00c7\u00fcnk\u00fc \u015fu an Facebook Messenger’da 300.000’den fazla aktif sohbet botu<\/strong> var. Bu rakam size devasa gelebilir, hakl\u0131s\u0131n\u0131z da… Birka\u00e7 y\u0131l \u00f6nce ivme kazanan bir teknoloji i\u00e7in bu \u00e7ok b\u00fcy\u00fck bir y\u00fckseli\u015f. Bir de bu botlar\u0131n sadece Facebook’ta de\u011fil, bir\u00e7ok farkl\u0131 uygulama ile entegre ve i\u015fletme web sitesinde de kullan\u0131ld\u0131\u011f\u0131n\u0131 g\u00f6z \u00f6n\u00fcne al\u0131rsan\u0131z, i\u015fte o zaman chatbot’lar\u0131n y\u00fckseli\u015finin ne kadar devasa oldu\u011funu anlayabilirsiniz.<\/p>\n\n\n\n

Drift taraf\u0131ndan yap\u0131lan yeni bir ara\u015ft\u0131rmaya g\u00f6re<\/strong>, m\u00fc\u015fteriler sohbet botlar\u0131yla etkile\u015fimde art\u0131k daha rahat. \u0130nsanlar\u0131n sadece %38’i marka ile do\u011frudan etkile\u015fime girerken, geri kalan %62’si chatbot deste\u011finden memnun.<\/p>\n\n\n\n

Chatbot Nedir?<\/strong><\/h2>\n\n\n\n

Chatbot<\/strong> terimi, 1994 y\u0131l\u0131nda Julia ad\u0131nda ilk chatbotu yaratan Michael Mauldin <\/strong>taraf\u0131ndan \u00fcretilen bir isim olan \u201cchatterbot\u201d<\/strong> tan gelir. Chatbot, bilgisayar ve insan aras\u0131nda kar\u015f\u0131l\u0131kl\u0131 etkile\u015fime izin veren \u00f6zel bir yaz\u0131l\u0131md\u0131r. Modern chatbotlar, insanlarla tam g\u00f6r\u00fc\u015fmeler yapar ve g\u00f6r\u00fc\u015fmeler s\u0131ras\u0131nda verilen g\u00f6revleri yerine getirebilecek kadar \u00e7ok y\u00f6nl\u00fcd\u00fcr.<\/p>\n\n\n\n

Google, Amazon ve Apple gibi ki\u015fisel asistanlar sayesinde pop\u00fcler olan chatbot’lar, neredeyse g\u00fcnl\u00fck hayat\u0131m\u0131z\u0131n \u00f6nemli bir par\u00e7as\u0131 haline gelmi\u015ftir.<\/p>\n\n\n\n

Chatbot\u2019lar Neden Bu Kadar Pop\u00fcler?<\/strong><\/h2>\n\n\n\n
\"Chatbot\u2019lar<\/figure><\/div>\n\n\n\n

Son y\u0131llarda bir\u00e7ok sekt\u00f6r yapay zeka destekli chatbot kullan\u0131m\u0131na adapte olarak, baz\u0131 operasyonlar\u0131n\u0131n i\u015f y\u00fck\u00fcn\u00fc olduk\u00e7a azaltt\u0131. Hatta chatbot\u2019lar sat\u0131\u015f ve m\u00fc\u015fteri destek operasyonlar\u0131 i\u00e7in o kadar \u00f6nemli bir hale geldi ki, 2021 y\u0131l\u0131nda t\u00fcm m\u00fc\u015fteri hizmetleri operasyonlar\u0131n\u0131n neredeyse %30\u2019unun sohbet botlar\u0131n\u0131 kullanmas\u0131 bekleniyor. Ve bu rakam, her y\u0131l daha da artacak gibi g\u00f6r\u00fcn\u00fcyor.<\/p>\n\n\n\n

Neden mi?<\/p>\n\n\n\n

\u00c7\u00fcnk\u00fc sohbet botlar\u0131<\/strong> 7 g\u00fcn 24 saat \u00e7al\u0131\u015f\u0131r, insanlara \u015fa\u015f\u0131rt\u0131c\u0131 bir do\u011frulukla an\u0131nda cevap verir ve firmalara maliyet a\u00e7\u0131s\u0131ndan tasarruf sa\u011flar. <\/p>\n\n\n\n

\u0130\u015fletmelere sa\u011flad\u0131\u011f\u0131 katk\u0131lar\u0131n d\u0131\u015f\u0131nda, ak\u0131ll\u0131 sanal asistanlar modern ya\u015fam\u0131n da hemen her y\u00f6n\u00fcnde kar\u015f\u0131m\u0131za \u00e7\u0131kar. Ak\u0131ll\u0131 evlerimizi kontrol etmekten g\u00fcnl\u00fck i\u015flerimizi y\u00f6netmemize kadar her \u015feye yard\u0131mc\u0131 olurlar.<\/p>\n\n\n\n

Chatbotlar Hangi Operasyonlarda Kullan\u0131l\u0131r?<\/strong><\/h2>\n\n\n\n
\"Chatbotlar<\/figure><\/div>\n\n\n\n

Chatbot\u2019lar i\u015fletmelerin t\u00fcm operasyonlar\u0131nda kullan\u0131lmamakla birlikte baz\u0131 operasyonlara olduk\u00e7a fayda sa\u011flar. Fayda sa\u011flad\u0131\u011f\u0131 operasyonlara \u00f6rnek vermek gerekirse:<\/p>\n\n\n\n

1. M\u00fc\u015fteri Hizmetleri<\/strong><\/h3>\n\n\n\n

IBM taraf\u0131ndan yap\u0131lan bir ara\u015ft\u0131rmaya g\u00f6re, m\u00fc\u015fteri hizmetleri maliyetini %30’a kadar azaltan<\/strong> chatbot’lar<\/strong>, m\u00fc\u015fteri destek operasyonlar\u0131nda genellikle gereksiz sorgular\u0131 otomatikle\u015ftirmek i\u00e7in kullan\u0131l\u0131yor.<\/p>\n\n\n\n

2. Sa\u011fl\u0131k Hizmetleri<\/strong><\/h3>\n\n\n\n

Chatbot\u2019lar\u0131n en pop\u00fcler oldu\u011fu uygulama alanlar\u0131ndan biri de sa\u011fl\u0131k sekt\u00f6r\u00fcd\u00fcr. Bu sekt\u00f6rde genellikle ki\u015fisel bak\u0131m asistanlar\u0131 olarak kullan\u0131lan chatbot\u2019lar, hastalar\u0131n kendileriyle alakal\u0131 t\u00fcm s\u00fcre\u00e7leri takip etmelerine ve izlemelerine yard\u0131mc\u0131 olur.<\/p>\n\n\n\n

3. Finans<\/strong><\/h3>\n\n\n\n

Mobil bankac\u0131l\u0131k kullan\u0131yorsan\u0131z, finansal sohbet botlar\u0131 ile kar\u015f\u0131la\u015fm\u0131\u015fs\u0131n\u0131zd\u0131r. Uygulaman\u0131n i\u015flevselli\u011fini art\u0131ran bu sohbet botlar\u0131 sayesinde, harcamalar\u0131n\u0131z\u0131 takip edebilir ya da mali durumunuzu y\u00f6netebilirsiniz.<\/p>\n\n\n\n

\u0130\u015fletmeniz \u0130\u00e7in Chatbot Kullanman\u0131n Avantajlar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\n
\"\u0130\u015fletmeniz<\/figure>\n\n\n\n

Bu ad\u0131mda chatbot kullanman\u0131n avantajlar\u0131n<\/strong>\u0131 ad\u0131m ad\u0131m inceleyece\u011fiz. <\/p>\n\n\n\n

1. Yeni Bir Uygulama Geli\u015ftirmekten Daha Ucuzdur<\/strong><\/h3>\n\n\n\n

Sohbet botlar\u0131n\u0131 insanlar\u0131n zaten kullanmaya a\u015fina oldu\u011fu Facebook ve Instagram gibi platformlardan birine entegre etmek, yeni bir uygulama geli\u015ftirmekten daha ucuzdur.<\/p>\n\n\n\n

2. Kapsaml\u0131 M\u00fc\u015fteri Deste\u011fi Sa\u011flar<\/strong><\/h3>\n\n\n\n

\u0130nternet \u00fczerinden al\u0131\u015fveri\u015f yapan bir\u00e7ok insan, al\u0131\u015fveri\u015f s\u0131ras\u0131nda yard\u0131ma ihtiya\u00e7 duyar. Chatbot\u2019lar bu ihtiya\u00e7lar\u0131n kar\u015f\u0131lanmas\u0131 i\u00e7in yapay zekay\u0131 kullanarak m\u00fc\u015fterilere al\u0131\u015fveri\u015flerinde yard\u0131mc\u0131 olur. Sadece temel sorunlar\u0131n\u0131z\u0131 \u00e7\u00f6zmekle kalmaz, ayn\u0131 zamanda sat\u0131n alma tercihlerinizi de anlamaya \u00e7al\u0131\u015f\u0131rlar. Ayr\u0131ca 24 saat m\u00fc\u015fteri deste\u011fi sa\u011flayabilirler.<\/p>\n\n\n\n

3. \u0130\u015fletmelere Maliyet A\u00e7\u0131s\u0131ndan Tasarruf Sa\u011flar <\/strong><\/h3>\n\n\n\n

Chatbot\u2019lar ayn\u0131 anda birden fazla talebe kar\u015f\u0131l\u0131k verebilece\u011finden daha fazla m\u00fc\u015fteri destek elaman\u0131na gerek kalmaz. Birden fazla talebe ayn\u0131 anda kar\u015f\u0131l\u0131k verildi\u011fi i\u00e7in m\u00fc\u015fteriler \u00e7ok uzun s\u00fcre beklemek zorunda kalmazlar.<\/p>\n\n\n\n

Tabii ki \u015fu an kullan\u0131lan chatbot\u2019lar t\u00fcm sorunlar\u0131n\u0131za yan\u0131t veremez. Fakat karma\u015f\u0131k bir taleple kar\u015f\u0131la\u015ft\u0131klar\u0131nda, sizi m\u00fc\u015fteri destek ekibine y\u00f6nlendirir.<\/p>\n\n\n\n

\u0130\u015fletmeniz \u0130\u00e7in Bir Chatbot Tasarlamadan \u00d6nce Sorman\u0131z Gerekenler<\/strong><\/h2>\n\n\n\n
\"\u0130\u015fletmeniz<\/figure>\n\n\n\n

\u00c7ok az bir kodlama bilgisiyle ya da hi\u00e7 kodlama bilmeden bir chatbotun nas\u0131l yap\u0131laca\u011f\u0131n\u0131 merak ediyor musunuz?<\/p>\n\n\n\n

Endi\u015felenme, bunun bir \u00e7\u00f6z\u00fcm\u00fc var. Aivo, ManyChat ve Botsify gibi chatbot platformlar\u0131, herhangi bir kodlama bilginiz olmadan, \u00f6zelle\u015ftirilmi\u015f bir chatbot olu\u015fturman\u0131za izin verir. Size ise tasar\u0131m\u0131 yapmadan \u00f6nce cevap vermeniz gereken sorular\u0131 bilmek kal\u0131r. <\/p>\n\n\n\n

\u015eimdi o cevab\u0131 verilmesi gereken sorular\u0131 inceleyelim:<\/p>\n\n\n\n

1. Sohbet Botu Tasarlaman\u0131n Arkas\u0131ndaki Hedefi Belirleyin<\/strong><\/h3>\n\n\n\n

Bir chatbot tasarlamaya ba\u015flamadan \u00f6nce, chatbot’unuzun arkas\u0131ndaki hedefi belirlemek \u00e7ok \u00f6nemlidir. Hedef belirlemek, i\u015fletmeniz i\u00e7in do\u011fru chatbot platformunu se\u00e7menize yard\u0131mc\u0131 oldu\u011fu gibi nihai hedeflerinize hitap edebilecek sohbetler olu\u015fturman\u0131za da yard\u0131mc\u0131 olur.<\/p>\n\n\n\n

\u00d6rne\u011fin, hedefiniz sat\u0131\u015f yapmak ve m\u00fc\u015fterileri sat\u0131\u015f i\u00e7in etkile\u015fime sokmaksa, basit bir chatbot sizin i\u00e7in yeterli olmaz, yapay zeka destekli bir chatbot tasarlaman\u0131z gerekir. Sohbet botunuz, m\u00fc\u015fterilerinizin sorabilece\u011fi \u00e7e\u015fitli sorulara do\u011fru \u00e7\u00f6z\u00fcmleri sunabilmelidir.<\/p>\n\n\n\n

2. M\u00fc\u015fterilerinizin \u0130leti\u015fim Al\u0131\u015fkanl\u0131klar\u0131n\u0131 \u0130nceleyin<\/strong><\/h3>\n\n\n\n

M\u00fc\u015fterilerinizin size ula\u015fma \u015fekli, chatbot konu\u015fmalar\u0131n\u0131z\u0131 nas\u0131l tasarlaman\u0131z ve geli\u015ftirmeniz gerekti\u011fine karar vermeniz i\u00e7in en \u00f6nemli fakt\u00f6rd\u00fcr. Bu y\u00fczden a\u015fa\u011f\u0131daki sorular\u0131 yan\u0131tlaman\u0131z gerekir:<\/p>\n\n\n\n

  • M\u00fc\u015fterileriniz en \u00e7ok hangi ileti\u015fim kanallar\u0131n\u0131 kullan\u0131yor?<\/li>
  • Telefon, e-posta veya herhangi bir sosyal medya platformu arac\u0131l\u0131\u011f\u0131yla sizinle ileti\u015fime ge\u00e7iyorlar m\u0131?<\/li>
  • Genellikle ne t\u00fcr sorular soruyorlar?<\/li>
  • Sizinle ne s\u0131kl\u0131kta ileti\u015fim kuruyorlar?<\/li><\/ul>\n\n\n\n

    3. Chatbot Tasarlama<\/strong><\/h3>\n\n\n\n

    Chatbot g\u00f6r\u00fc\u015fmelerinin m\u00fc\u015fterileri sinirlendiren ve sonuca ula\u015fmalar\u0131n\u0131 geciktiren t\u00fcrden de\u011fil, do\u011fru ve ilgi \u00e7ekici olmas\u0131 gerekir. Do\u011fal dil i\u015flemedeki (NLP) ilerlemeler nedeniyle, sohbet botlar\u0131 art\u0131k kullan\u0131c\u0131 amac\u0131n\u0131 anlayabilir olsa da, chatbot tasarlarken bilmeniz gerekenler vard\u0131r.<\/p>\n\n\n\n

    Farkl\u0131 chatbot sohbet t\u00fcrleri nelerdir?<\/p>\n\n\n\n

    • Yap\u0131sal Etkile\u015fim<\/strong><\/li><\/ul>\n\n\n\n

      Yap\u0131sal etkile\u015fim, bir web sitesindeki \u2018S\u0131k Sorulan Sorular\u2019 b\u00f6l\u00fcm\u00fcne benzer \u015fekilde \u00e7al\u0131\u015fan mant\u0131kl\u0131 bir bilgi ak\u0131\u015f\u0131d\u0131r. Men\u00fc, se\u00e7im ve formlar\u0131 dikkate alarak kolayca tasarlanabilir.<\/p>\n\n\n\n

      • Yap\u0131land\u0131r\u0131lmam\u0131\u015f Etkile\u015fim<\/strong><\/li><\/ul>\n\n\n\n

        Yap\u0131land\u0131r\u0131lmam\u0131\u015f etkile\u015fim; aile, i\u015f arkada\u015flar\u0131 ve arkada\u015flarla yap\u0131labilecek konu\u015fma gibi serbest stil konu\u015fmalar\u0131n\u0131 i\u00e7erir. Yap\u0131land\u0131r\u0131lmam\u0131\u015f etkile\u015fimler i\u00e7in bir senaryo geli\u015ftirmek yapay zekan\u0131n i\u015fidir. Yapay zeka ileti\u015fimin amac\u0131n\u0131 bulmak i\u00e7in do\u011fal dil i\u015fleme (NLP) kullan\u0131r ve ard\u0131ndan uygun cevaplar\u0131 sa\u011flar.<\/p>\n\n\n\n

        Nihai hedeflerinize ula\u015fmak i\u00e7in chatbot tasar\u0131mc\u0131lar\u0131n\u0131n hem kapal\u0131 u\u00e7lu hem de a\u00e7\u0131k u\u00e7lu sohbet botu g\u00f6r\u00fc\u015fmeleri geli\u015ftirmeleri gerekir. Yak\u0131n u\u00e7lu g\u00f6r\u00fc\u015fmeler belirli yan\u0131tlar isteyen m\u00fc\u015fteriler i\u00e7in, a\u00e7\u0131k u\u00e7lu g\u00f6r\u00fc\u015fmeler ise yard\u0131m ve do\u011fal g\u00f6r\u00fc\u015fmeler arayan m\u00fc\u015fteriler i\u00e7indir.<\/p>\n\n\n\n

        En \u0130yi Chatbot Se\u00e7ene\u011fi: Kodsuz veya Kod Tabanl\u0131?<\/strong><\/h2>\n\n\n\n
        \"En<\/figure>\n\n\n\n

        \u00dcr\u00fcn\u00fcn\u00fcz basitse ve m\u00fc\u015fterilerinizin ne bekledi\u011finden tam emin de\u011filseniz, kodsuz bir \u00e7er\u00e7eve kullanarak sohbet botunuzu olu\u015fturabilirsiniz.<\/p>\n\n\n\n

        Basit bir s\u00fcr\u00fckle ve b\u0131rak edit\u00f6r\u00fcyle bir sohbet botu yapman\u0131za izin veren bir\u00e7ok chatbot uygulamas\u0131 vard\u0131r. Bu sayede basit sohbetler tasarlayabilir, bunlar\u0131 bulut tabanl\u0131 bir platforma y\u00fckleyebilirsiniz.<\/p>\n\n\n\n

        Ancak, \u00fcr\u00fcn\u00fcn\u00fcz karma\u015f\u0131ksa ve sohbet botunuzun yap\u0131land\u0131r\u0131lmam\u0131\u015f konu\u015fmalar\u0131 da \u00e7are bulmas\u0131n\u0131 istiyorsan\u0131z, kod tabanl\u0131 bir \u00e7er\u00e7eve kullanman\u0131z gerekir.<\/p>\n\n\n\n

        Bu t\u00fcr bir tasar\u0131m varsay\u0131lan \u015fablonlar ile yap\u0131lmaz. Programlama dilleri, makine \u00f6\u011frenimi ve yapay zeka hakk\u0131nda ileri d\u00fczeyde bilgiye ihtiyac\u0131n\u0131z olabilir. M\u00fc\u015fteri verilerini depolamak ve analiz etmek istiyorsan\u0131z, kod tabanl\u0131 bir chatbot yapmak i\u015fletmeniz i\u00e7in en iyi se\u00e7im olacakt\u0131r.<\/p>\n\n\n\n

        En \u0130yi AI Chatbot Platformlar\u0131<\/strong><\/h2>\n\n\n\n

        \u0130\u015fletmeniz i\u00e7in do\u011fru botu tasarlamak <\/strong>i\u00e7in kullanabilece\u011finiz en iyi AI chatbot platformlar\u0131n\u0131<\/strong> a\u015fa\u011f\u0131da sizin i\u00e7in listeledik:<\/p>\n\n\n\n

        1. Botsify<\/strong><\/h3>\n\n\n\n
        \"Botsify\"<\/figure>\n\n\n\n

        Sohbet botunuzu tasarlamak i\u00e7in acele ediyorsan\u0131z, Botsify tam size g\u00f6re bir platformdur. \u00c7\u00fcnk\u00fc kullan\u0131m\u0131 son derece kolayd\u0131r ve kullanmak i\u00e7in herhangi bir programlama bilgisine ihtiyac\u0131n\u0131z yoktur. Facebook Messenger, Slack vb. siteler i\u00e7in kodlama olmadan ak\u0131ll\u0131 sohbet botlar\u0131 olu\u015fturman\u0131za olanak tan\u0131r. \u00d6zelle\u015ftirilebilir \u015fablonlar ve s\u00fcr\u00fckle-b\u0131rak aray\u00fcz\u00fc ile olduk\u00e7a kullan\u0131c\u0131 dostu olan Botsify, gelecekte karma\u015f\u0131k konu\u015fmalar\u0131n nas\u0131l ele al\u0131naca\u011f\u0131n\u0131 \u00f6\u011fretebilir ve herhangi bir noktada konu\u015fmay\u0131 bir insan\u0131n devralmas\u0131na izin verir.<\/p>\n\n\n\n

        Botsify’\u0131n Pro Plan\u0131 ayl\u0131k 149 dolar\u0131d\u0131r. Ayr\u0131ca 14 g\u00fcnl\u00fck \u00fccretsiz deneme s\u00fcr\u00fcm\u00fc vard\u0131r.<\/p>\n\n\n\n

        2. Chatfuel<\/strong><\/h3>\n\n\n\n
        \"Chatfuel\"<\/figure>\n\n\n\n

        Chatfuel, kodlama bilginiz olmadan, \u00f6zellikle Facebook Messenger\u2019da bot tasarlamak i\u00e7in kullanabilece\u011finiz, olduk\u00e7a kullan\u0131\u015fl\u0131 bir platformdur. 2015 y\u0131l\u0131nda kurulan platform, sohbet botlar\u0131n\u0131z\u0131 istedi\u011finiz gibi tasarlaman\u0131z i\u00e7in farkl\u0131 d\u00fczenleme ara\u00e7lar\u0131 sunar ve g\u00f6sterge tablosunda konu\u015fma kurallar\u0131 olu\u015fturman\u0131za olanak tan\u0131r.<\/p>\n\n\n\n

        Bot, c\u00fcmleleri anlamak ve tan\u0131mak i\u00e7in NLP’yi kullan\u0131r ve kullan\u0131c\u0131lara \u00f6nceden tan\u0131mlanm\u0131\u015f cevaplar g\u00f6nderir. M\u00fc\u015fteri hizmetleri dan\u0131\u015fman\u0131, etkinlik asistan\u0131 veya ki\u015fisel avatar olarak hizmet verecek bir sohbet botu olu\u015fturman\u0131za izin verir. Bir insan sohbet botu ile etkile\u015fime girdi\u011finde, bu ki\u015fileri veritaban\u0131n\u0131za ekleyerek gelecekte onlara ula\u015fman\u0131za olanak tan\u0131r.<\/p>\n\n\n\n

        Chatfuel’in Pro Plan\u0131 ayl\u0131k 15 dolardan ba\u015flar. Ayr\u0131ca 14 g\u00fcnl\u00fck \u00fccretsiz deneme s\u00fcr\u00fcm\u00fc vard\u0131r.<\/p>\n\n\n\n

        3. MobileMonkey<\/strong><\/h3>\n\n\n\n
        \"MobileMonkey\"<\/figure>\n\n\n\n

        MobileMonkey yeni ba\u015flayanlar i\u00e7in kullan\u0131m\u0131 kolayl\u0131\u011f\u0131 sunsa da, karma\u015f\u0131k davran\u0131\u015flar olu\u015fturabilen \u00f6zelliklere de sahiptir. \u00d6rne\u011fin, kullan\u0131c\u0131n\u0131n bir soruya verece\u011fi yan\u0131t\u0131, daha sonra botunuzun yan\u0131tlar\u0131nda yeniden kullan\u0131lacak bir de\u011fi\u015fkende saklayabilir.<\/p>\n\n\n\n

        Kolay insan m\u00fcdahalesine izin verir ve sohbet botunuzu ge\u00e7ersiz k\u0131lman\u0131za ve istedi\u011finiz zaman sohbete girmenize olanak tan\u0131r.<\/p>\n\n\n\n

        MobileMonkey\u2019in Pro Plan\u0131 ayl\u0131k 14.25 dolardan ba\u015flar.<\/p>\n\n\n\n

        Chatbot\u2019larla \u0130lgili En \u00c7ok Sorulan Sorular<\/strong><\/h2>\n\n\n\n

        1. Chatbot nedir, nas\u0131l \u00e7al\u0131\u015f\u0131r?<\/strong><\/h3>\n\n\n\n

        Chatbot veya bot, do\u011fal bir insan konu\u015fmas\u0131n\u0131 sim\u00fcle eden bir bilgisayar program\u0131d\u0131r. Kullan\u0131c\u0131lar, bir sohbet botu ile ger\u00e7ek bir ki\u015fiyle konu\u015facaklar\u0131 \u015feyleri konu\u015fur. Chatbot\u2019lar kullan\u0131c\u0131n\u0131n s\u00f6zc\u00fcklerini veya c\u00fcmlelerini yorumlar, i\u015fler ve \u00f6nceden haz\u0131rlanm\u0131\u015f bir cevap verir.<\/p>\n\n\n\n

        2. Chatbot ne i\u00e7in kullan\u0131l\u0131r?<\/strong><\/h3>\n\n\n\n

        Chatbotlar; web siteleri, uygulamalar veya anl\u0131k mesajla\u015fma uygulamalar\u0131na entegre olan ve giri\u015fimcilerin m\u00fc\u015fterilerilerine daha yak\u0131n olmalar\u0131n\u0131 sa\u011flayan, k\u0131sa mesajlarla m\u00fc\u015fterilerle etkile\u015fim kuran sanal bir asistand\u0131r.<\/p>\n\n\n\n

        3. T\u00fcm Chatbot’lar yapay zeka m\u0131?<\/strong><\/h3>\n\n\n\n

        Bir\u00e7ok insan\u0131n genellikle bir \u015firketin web sitesinde bir chatbot ile etkile\u015fimi olmu\u015ftur. Bu t\u00fcr chatbotlar yapay zeka ile tasarlanmam\u0131\u015ft\u0131r. Ak\u0131ll\u0131 de\u011fillerdir, \u00f6\u011frenemezler ya da cevaplar\u0131 kendi ba\u015flar\u0131na form\u00fcle edemezler. Bu y\u00fczden t\u00fcm chatbotlar yapay zeka ile tasarlanm\u0131\u015ft\u0131r diyemeyiz.<\/p>\n\n\n\n

        4. Sohbet botlar\u0131 neden \u00f6nemlidir?<\/strong><\/h3>\n\n\n\n

        Chatbot uygulamalar\u0131, insanlar ve hizmetler aras\u0131ndaki etkile\u015fimi kolayla\u015ft\u0131r\u0131r ve m\u00fc\u015fteri deneyimini geli\u015ftirir. Ayn\u0131 zamanda, m\u00fc\u015fteri hizmetleri departman\u0131n\u0131n maliyetlerini azaltarak m\u00fc\u015fterilerin kat\u0131l\u0131m s\u00fcrecini ve operasyonel verimlili\u011fi iyile\u015ftirmek i\u00e7in yeni f\u0131rsatlar sunar.<\/p>\n\n\n\n

        5. \u0130nsanlar chatbot\u2019lar\u0131 seviyor mu?<\/strong><\/h3>\n\n\n\n

        Usabilla insanlar\u0131n AI ve chatbot’lar\u0131 sevdi\u011fini g\u00f6steren bir rapor yay\u0131nlad\u0131. Ankete kat\u0131lanlar\u0131n d\u00f6rtte biri zaten sohbet botlar\u0131n\u0131 kulland\u0131klar\u0131n\u0131, kullanmayanlar\u0131n ise y\u00fczde 60’\u0131 sohbet botlar\u0131n\u0131n rahat hissettirdi\u011fini s\u00f6yledi.<\/p>\n\n\n\n

        6. Chatbot’lar hangi teknolojileri kullan\u0131r?<\/strong><\/h3>\n\n\n\n

        Yapay zeka (AI), do\u011fal dil i\u015fleme (NLP) ve makine \u00f6\u011frenimi, chatbot’un kulland\u0131\u011f\u0131 en \u00f6nemli teknolojilerdir.<\/p>\n\n\n\n

        7. Bir chatbot olu\u015fturmak ne kadar zaman al\u0131r?<\/strong><\/h3>\n\n\n\n

        Bir chatbot olu\u015fturmak basit bir botsa bir veya iki g\u00fcn s\u00fcrebilir. Botun karma\u015f\u0131k sorgular\u0131 i\u015flemesi gerekiyorsa, birka\u00e7 hafta s\u00fcrebilir. Bir chatbot in\u015fa etmek roket bilimi de\u011fildir, size \u00e7ok fazla zaman harcatmaz. Mobil uygulamalar olu\u015fturmaktan \u00e7ok daha h\u0131zl\u0131d\u0131r.<\/p>\n\n\n\n

        8. Neden bir Chatbot\u2019a ihtiya\u00e7 duyar\u0131m?<\/strong><\/h3>\n\n\n\n

        Chatbot\u2019lar sayesinde g\u00fcn veya saate farketmeksizin potansiyel m\u00fc\u015fterilere ula\u015fmak kolayd\u0131r. Botlar hataya daha az e\u011filimlidir, bu nedenle daha iyi m\u00fc\u015fteri deneyimi ve daha iyi bir marka olu\u015fturmaya yard\u0131mc\u0131 olabilir.<\/p>\n\n\n\n

        9. 2020 y\u0131l\u0131n\u0131n en iyi AI chatbot platformlar\u0131 hangileridir?<\/strong><\/h3>\n\n\n\n

        Botsify, Chatfuel, MobileMonkey, Aivo, ItsAlive, Imperson, Pandorabots, Bold360, Meya AI, ManyChat.<\/p>\n\n\n\n

        10. Chatbot’lar\u0131n i\u015fletmelere en b\u00fcy\u00fck katk\u0131s\u0131 nedir?<\/strong><\/h3>\n\n\n\n

        Chatbotlar s\u00fcrekli tekrar eden basit i\u015fleri yaparak bir i\u015fletmenin yorulmadan \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flar. Bu sayede \u00e7al\u0131\u015fanlar\u0131nda daha karma\u015f\u0131k g\u00f6revlere odaklanmalar\u0131 i\u00e7in onlara yard\u0131mc\u0131 olur.<\/p>\n\n\n\n

        Chatbot Yapmaya Haz\u0131r M\u0131s\u0131n\u0131z?<\/strong><\/h2>\n\n\n\n

        M\u00fc\u015fterileri sorgular\u0131n\u0131 an\u0131nda yan\u0131tlamak i\u00e7in chatbot’lar pop\u00fcler bir \u00e7\u00f6z\u00fcmd\u00fcr.<\/p>\n\n\n\n

        Kullan\u0131m\u0131 kolay chatbot platformlar\u0131yla, chatbot yapmak h\u0131zl\u0131 ve sorunsuz bir s\u00fcre\u00e7 oldu\u011fu i\u00e7in art\u0131k siz de i\u015fletmenizin baz\u0131 operasyonlar\u0131 i\u00e7in \u00f6zel bir sohbet botu kullanabilirsiniz.<\/p>\n\n\n\n

        \u0130\u015fletmeniz i\u00e7in zaten bir sohbet botu kullan\u0131yor musunuz yoksa bir tane tasarlamay\u0131 m\u0131 planl\u0131yorsunuz? A\u015fa\u011f\u0131da yorum b\u00f6l\u00fcm\u00fcnde bize yaz\u0131n, bir sonraki g\u00fcncellememizde sizden gelen geri d\u00f6n\u00fc\u015flerle yaz\u0131m\u0131z\u0131 geli\u015ftirmemize yard\u0131mc\u0131 olun.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Facebook Messenger kullan\u0131c\u0131s\u0131ysan\u0131z, chatbot’larla yani sohbet botlar\u0131 ile s\u0131k s\u0131k kar\u015f\u0131la\u015f\u0131yorsunuzdur. Neden mi? \u00c7\u00fcnk\u00fc \u015fu an Facebook Messenger’da 300.000’den fazla aktif sohbet botu var. Bu…<\/p>\n","protected":false},"author":11,"featured_media":3727,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-3725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji"],"yoast_head":"\nChatbot Nedir? 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